Refund policy

• Items must be returned within 14 days of receipt.
• Items must be undamaged
• Items must have all tags attached and be in original packaging
• Item’s must be returned to our returns centre

**Any returns costs will be at your own expense, unless there is a quality issue.

Qulity Issue
We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 14 days of purchase at skyandearthtw@gmail.com, with images of the faulty product and we will be in touch to resolve the issue.

Return Process Time

We aim to process your return as soon as possible, but on occasions it may take up to 1-3 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days of returning the item(s), please contact us at skyandearthtw@gmail.com with the proof of postage information from your return carrier receipt and we will investigate this further.

Track the Return Status

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.